What is the difference between managed IT and break-fix IT?

Break-fix support reacts after a problem occurs and is usually billed by time or incident. Managed IT adds ongoing monitoring, maintenance, security and planning so the relationship is focused on preventing issues as well as resolving them.

Can Atlantec work alongside an internal IT employee?

Yes. Co-managed IT can provide monitoring, security tooling, backup, escalation support, projects and specialized expertise while internal staff retain day-to-day ownership.

Managed IT Services in Maine

What managed IT should accomplish

A managed service provider should reduce the operational burden of technology while helping leadership make better technology decisions. That starts with user support, but it should not end there.

User support

Remote and onsite assistance for day-to-day technology issues, access, devices and business applications.

Proactive operations

Monitoring, patching, endpoint management, documentation and preventive maintenance.

Security built in

Endpoint protection, identity controls, email security, privileged access and security monitoring appropriate to the environment.

Planning and lifecycle

Technology roadmaps, hardware replacement planning, licensing review and project guidance.

Choose the level of support that fits your organization

Some businesses need Atlantec to function as their outsourced IT department. Others already have internal IT staff and need deeper tools, cybersecurity, escalation support or project assistance. Our architecture supports both fully managed and co-managed relationships.

Start here: If you are actively comparing MSPs in Greater Portland, our detailed Managed IT Services Portland, Maine page explains the service model, fit, process and common questions.

Managed IT roadmap

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